We know that one of the major concerns people have when buying items over the internet is, “What happens if it is not exactly what I want?” followed closely by, “How much will it cost to return this?” Given the difficult return policies implemented by many internet merchants, these concerns are unfortunate sources of stress for what should otherwise be an easy experience.
At City Escapes Nature Photography, we already have a generous return policy that is focused on relieving that stress since we want to ensure every purchase meets your needs. However, we thought we could do even better, so we are pleased to announce our new Free Returns policy on all standard, unframed paper prints.
If you purchase any of our unframed paper prints and are not happy with your purchase for any reason, you can return the item within 30 days from the date it was delivered and we will either exchange the print for another of the same size, or fully refund your money -- your choice. We will even include a return shipping label so we pay the cost of shipping the original print back to us.
The details:
· The print must not be damaged in any way. (Be careful of fingerprints!)
· You must contact us by phone or email within 30 days of delivery to you to let us know you are returning the item.
· You must ship the item, including its original certificate of authenticity, back to us within 30 days of delivery.
· You must ship it back to us in its original packaging – so don’t throw away the packing material until you know you are happy with your purchase.
· You must use the return shipping label included in the original paperwork. If you do not use that label, we will not be able to pay for the return shipping – although we will still issue you a refund for your original purchase, assuming the print is undamaged.
· Once we receive the print and verify that it has not been damaged, we will issue you a refund for the original cost of the print and shipping it to you. This refund will be applied to the same credit card that was used to place the order. If you paid by cash, we will mail you a check for the amount owed. Sorry, items paid by credit card cannot be issued check refunds or credited to a different card. Though we anticipate much faster refunds, please allow four to six weeks for the refund to be processed.
· If multiple prints were ordered and shipped at the same time, and not all are returned, we will only reimburse the cost of the returned print(s) – not the shipping charges. We will, however, still pay for shipping the returned print(s) to us.
· This offer does not apply to any canvas or framed prints. On these items, our regular return policy applies.
We want you to enjoy your print and hope that this new policy will allow you to breathe a little easier when making your purchase decisions.
Best,
City Escapes Nature Photography
